Accounts Receivable Management: Customer Service and Collections

As we’ve discussed in a number of past articles, customer service is perhaps one of the most vital components in conducting business successfully and to your best financial advantage. It is also a crucial element in performing collections.

Customer Service

When training in accounts receivable management it is important to include customer service training.  It is about instructing on proper and professional communications skills. Depending on how well and how professionally your accounts receivable team communicates with customers could have an impact on future sales.


A majority of training programs focus on AR turnover, or debt collection in order to convert invoices into cash. Training should reinforce the importance of reducing the average time required to retrieve actual revenue from sales.  Prospective AR managers should have some collections experience in order to assist your accounts receivable staff in converting credit sales to cash. As part of the training, have candidates conduct a few collections calls. This will help you assess their ability and determine what other areas of collections training may be needed.

The Jayaram Law routinely and successfully assists its clients in their business-to-business (b2b) collection needs.  We take pride in obtaining payment on accounts receivables without fracturing critical business relationships or engaging in time-consuming and costly litigation efforts.

If you need business debt collection services conducted in a professional manner, contact our B2B (business-to-business) debt collection law firm by calling 312.454.2859 or visiting